Last week I posted a video about behaviours that will make you look insecure, I had a couple of people message me and ask, "well okay that’s great, but what can I do to make myself look more confident?" So thats exactly what I want to share with you in this video? Don't have time to watch? Here are the three body language and non verbal behaviours that will not only make you look more confident, they will make you feel more confident. # 1 - Make eye contact, people who are feeling insecure will tend to avoid looking others directly in the eyes, I have seen this a lot with people telling a client or customer a price, you gotta own it, and deliver that price with eye contact. # 2 - Use winners

As confident as you like to think you are, there will be times when you are not feeling 100% sure of yourself, it might be you find yourself in new or unfamiliar environment, it could be the situation of presenting a pitch to a client on their territory, maybe you are about to enter a meeting that will have a huge impact on your career. What is really important for you to be aware of is that your uncertainty, those nerves and anxiety may be leaking through in your body language. People assume that I must be confident all the time, after all I walk on stage in front of hundreds of people each week, surely that must make me naturally confident… I wish this was the case. The reality is that I a

Imagine how much more productive, effective and profitable your company would be if you had teams that were self motivated and turned up every day giving 100%. Great leaders know how to bring out the best in their team, they know that getting people to want to do something, is way more effective than forcing them to do something. Using force causes the heels to dig in, it irritates and starts the negative water cooler conversations which before long, turns into a reservoir of low moral. Great leaders spend time with team members creating an emotional buy-in, they demonstrate and let team members know that what their actions, what they do and contribute plays a significant role in the bigger

Have you ever had received a level of service that afterwards, you thought to yourself, wow that was amazing, what a great experience, I am going to come back here again and bring my friends? If you answered yes to the above, the chances are you unknowingly were subjected to a few shots of dopamine. Dopamine is a neurotransmitter linked to the pleasure centre of the brain and is the secret ingredient to customer experience. Check out the video to learn 4 ways to instantly give your clients and customers a hit of dopamine, boosting customer experience and keep them coming back for more. If you want to boost customer experience, create more impact or understand your team better then get in tou

Imagine you had the ability to know what your customers really want. Imagine the difference that would make when pitching an idea, service or product. You wouldn’t be pitching blind, you would be able to create an experience for your customer, say the right things, show them the right ideas and products. We all have a different language pattern, a way that we prefer to understand information, in NLP this is referred to as modalities and they are represented by VAK. Visual, Auditory, Kinaesthetic We use all three but are normally biased towards one of these. When talking to someone, asking a question or trying to find out what your customers and clients really want or need, you need to speak